Prices include pillows, duvets, gas, electric, water and free Butlins passes for fair rides, water world, and most entertainment (but see below for events etc not included). Any changes to the advertised entertainment or facilities on the resort are the responsibility of Butlins and are beyond our control. The maximum occupancy is 6 persons unless authorized by the owners.
WHAT'S NOT INCLUDED
You will need to bring bed linen, soaps, toiletries, towels, washing up liquid, tea towels, J-cloths, etc. Please note that bed linen MUST be used; any costs associated with soiling of mattresses or duvets resulting from a failure to use bed linen will be taken from your Security Bond. There is a shop on site where most items can be purchased and Butlins also have a hire shop where linen, towels, cots, pushchairs etc. can be hired. Occasionally certain events such as some Arena Events, Spring Harvest, Elim Conference, HOGS require additional tickets which can be purchased separately from Butlins Holiday Shop. If you are attending any of these events please check for additional charges with Butlins prior to booking. We do not include holiday insurance but would advise that you obtain your own for peace of mind!
BOOKINGS & PAYMENTS
The person booking the holiday must be over 25yrs. No Single sex occupancy except for Adult Weekends, and we cannot accept bookings for groups predominantly under 21 years of age.
A 20% DEPOSIT must be paid and returned with the booking form within 10 days to confirm your booking. This deposit is non-refundable.
The full cost of the holiday booking, plus the returnable Security Bond (see below), is required at least 6 weeks prior to your holiday; we reserve the right to re-let the caravan if full payment has not been received in time.
LATE BOOKINGS within 6 weeks of the holiday start date must be paid in full (including Security Bond) at the time of the booking.
PAYMENTS can be made by Credit/Debit Card via PayPal but please note that such payments will be subject to a 4% surcharge. If you wish to avoid additional charges please pay by cheque made payable to: Mrs S A Parkin.
The caravan can sleep up to 8 guests if the pull out bed in the lounge is used - but please note that prices are based on 6 guests and we only allow a maximum of 6 ADULTS (anyone 16 years or older is classed as adult for this purpose). £20pp should be added for all party numbers over 6. No more than eight guests can occupy the caravan as this is in breach of Butlins Site Rules and you will be asked to leave the site immediately. All occupants must be named on the booking form.
An additional £100 security bond (£200 for Adult-Only Weekends), paid by cheque, is required with the full balance. This cheque will not normally be cashed and will be returned to you within 14 days after your stay provided the terms and conditions have been adhered to, the keys have been returned and there is no damage to the caravan.
The booking deposit is non-refundable. Cancellations received within 28 days will be liable to pay 80% of the holiday cost. No refund will be given for cancellations made within 14 days of the holiday start date. We strongly advice that you purchase suitable holiday insurance to cover any cancellation losses.
Caravan keys are collected from Butlins Main Reception. If you lose the keys or they are not returned a call out charge for spare keys will be taken from your security bond.
The caravan will not be available until 4.00pm. If you arrive early please collect your passes and make use of the Butlins facilities until the caravan is available. Enter Butlins via the Main Entrance, and book in at reception. Please ensure you have your Booking Forms with you as Reception personnel will require these to validate your details & issue Caravan keys and passes.
On day of departure keys must be returned to the East Gate Security Hut by 10am. The caravan will be checked at the end of your stay. Please leave the caravan in a clean and tidy condition.
There is a designated numbered parking bay close to the caravan; this is for one vehicle only. If using more than one vehicle the main car park can be used. There is a strict 5mph speed limit and you can not use your car to park elsewhere within the resort. Please contact Butlins for advice if you have a Van, Motorbike or Motorhome as these are not normally allowed on site.
You must adhere to all Butlins policies and procedures otherwise you will be removed from the site. There is a strict NO loud noise or music after 11pm, also no drugs use, no rowdy behaviour and no ball games in undesignated areas. If guests are asked to leave the Caravan Park by Butlins Security for whatever reason, no refund of holiday costs will be given.
We operate a NO SMOKING policy within our caravan. Please do not leave cigarette ends outside the caravan area. If the cleaner reports smoking within the caravan your security bond will not be returned to cover the costs of additional cleaning/ionisation.
We operate a NO PETS policy within our caravans. If the cleaner reports pets have been in the caravan your security bond will not be returned to cover the costs of additional cleaning.
In the unlikely event of any loss or damage found upon your arrival, please report it to us immediately. The cost of all breakages or damages during your stay, not due to normal wear or tear, will be taken from the security bond. We respectfully ask you to supervise children with felt tips/crayons etc as drawing on the caravan walls/furnishings could lead to a specialist clean or redecoration. It is a condition of Butlins Park Rules that children must be supervised at all times and must not be left alone in the caravan. Please do not take pushchairs or prams into the caravan. All beds have waterproof coverings which must not be removed at any time. The cost to replace any mattresses soiled or damaged by removing these covers will be taken from your security bond. Please remember that this is our treasured caravan and is used for our family holidays - please treat it with respect.
If you need a doctor please call the Butlins Centre on 01643 703331. Minehead also has a hospital with A&E in the town centre.
If there are any plumbing or electrical problems please call Jill Robinson on 01643 700606 (office hours) or Butlins Maintenance on 01643 700645 or the Cleaning contractor Adrian Purser on 07789 542551 and let them know which caravan you are in. Alternatively contact us on 01793 484883 or 07510 576336 or 07777 69 77 27.
We cannot accept liability for personal injury or loss or damage of your personal belongings; this should be covered by your own holiday insurance.